Duolingo Journey Map

I chose the product journey of using the Duolingo website. As a beginner who wants to learn a new language, it is often hard to choose a method to start. Duolingo serves as a perfect starting point for the user and propels them to keep the habit of using the program. The pain points of this process include 1. difficulty of choosing from too many options of learning website 2. Uncertainty about users’ dedications both in terms of money and time. 3. the repetitiveness of taking quiz 4. the unforeseen real language level assessment during the study.
Link: https://docs.google.com/spreadsheets/d/19qcjWLptEn3IjCMQMuTSlCPdvgtPte08ixRUSYw4WR0/edit?usp=sharing

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